I found this little tidbit fascinating– “Unpaid Workers Must Care More.”
I was fascinated by a story she shared in point #3, “Unpaid Workers Must Care More.” She writes:
Many years ago, before my career in volunteerism, I worked for a time as a social worker trainee in the family and child division of Philadelphia’s human services department. One day I was handed a case of a 15-year-old who had run away. When I went to see her in the temporary shelter, she was very hostile and wouldn’t look at or speak to me. Finally, in desperation, I asked, “What would it take for you to talk with me?” She smiled slyly, crossed her arms on her chest, and said, “show me I’m not just another case to you and come back after 5:00 PM.” So I did, and it totally broke down the wall between us.
This powerful incident taught me a number of things. First, some recipients of service distrust paid workers as only being helpful because it’s their job to be so. Second, the appearance of caring could be conveyed by doing something during unpaid time.
I think this speaks loudly to the potential power and influence of our volunteers.